Frequently Asked Questions

BoatBites is a tech-savvy, innovative, and much-needed service that delivers hot food, ice-cold drinks, and essential supplies directly to your boat. Ordering is a breeze – just open the app, choose your items, and we’ll deliver to your boat within an hour. Fresh food, cold drinks, and zero docking drama.

It’s simple: download the app, browse menus, place your order, and relax. Our Bite Squad will bring your delivery straight to you on the water. We deliver meals, beverages, and even diapers because hunger isn’t the only emergency!

Yes! You can download the BoatBites app from the Apple App Store or Google Play. The app lets you order, pay, tip, and track your delivery in real time so boating can finally feel like the carefree, sun-soaked experience it should be.

BoatBites is an on-demand delivery service built specifically for boaters. We bring meals, snacks, drinks, and supplies straight to your boat – no docking necessary.

Yes! With BoatBites, you can order from local vendors and have your delivery brought directly to your anchored or moored vessel.

Open the app, confirm your boat’s location, browse menus, place your order, and meet your BoatBites driver on the water. It’s that easy.

BoatBites is currently available in Sarasota, Anna Maria Island, Longboat Key, and Siesta Key – with expansions coming soon to Miami, Fort Lauderdale, and other locations.

By Memorial Day! Stay updated through the app or our Instagram.

We are currently based in Florida, but we plan to expand to other popular boating destinations, including North Carolina and the Gulf Coast, through summer 2025.

Just open the app, confirm your boat’s location, choose from available menus, and place your order. You’ll get real-time updates as your delivery makes its way to you.

Nope! Our delivery captains meet you wherever you are – anchored, moored, or lounging at a sandbar.

Most orders arrive within 45-75 minutes, depending on your location, weather, and order volume.

You can update your location in the app or contact your BoatBites driver directly for coordination.

We offer boat-friendly meals like seafood, sandwiches, tacos, charcuterie, picnic packs, snacks, and cold drinks – perfect for the water. See what is close by!

Tipping is optional but greatly appreciated. 100% of your tip goes directly to your delivery captain.

If there’s an issue, report it directly through the app or email us at support@boatbites.app

Yes – delivery fees are based on distance and delivery zone. All charges are clearly shown before checkout.

BoatBites operates from morning to early evening, seven days a week, in active locations listed in the app and on the website. In Spring 2025, we launch Florida’s west coast (Anna Maria Island through Tampa) and the east coast (Port St. Lucie through Miami), with further expansion to sandbars and lakes in northern states coming this summer. Want us in your area? Tag us on Instagram @boatbitesapp with #WeWantBoatBites.

Forgot the drinks? No problem! You can modify your order up to 45 minutes before your scheduled delivery time. Changes or cancellations after that point are treated as a new order, so be sure to review carefully before placing it.

We deliver rain or shine, but not during lightning or unsafe weather. If conditions pose a risk to customers or crew, we may delay or suspend service. You’ll be notified of any changes and will not be charged if your delivery is canceled for safety reasons.

Yes! You can track your BiteSquad driver’s progress live in the app. Keep an eye out for that pink delivery bag full of boat-day joy.

Yes. You can message or call your driver using the contact information provided in the app. Please use this only for urgent delivery updates.

Payment and tipping are handled directly in the app. Just head to checkout and choose your preferred method.

Our drivers will always graciously accept tips in cash. However, your order must be paid via credit or with a debit card on the BoatBites app.

Yes! Hosting a party on the water? Place an order for 10 or more people online, and we’ll deliver to your boat at the requested time. We require at least 24 hours’ notice for large orders or charter boat events. It’s like having a private chef – only ours shows up on a jet ski with tacos.

Yes! We love hearing from you. Share your ideas or feedback by emailing us at TellMeMore@BoatBites.app

If something didn’t meet your expectations, we want to fix it. Please email us at WeMessedUp@BoatBites.app, and we’ll follow up quickly.

We’ll miss you! But if you need to unsubscribe, just click the link at the bottom of our emails or reply STOP to our texts. You can also email Help@BoatBites.app to be removed from our mailing list.

Yes. Our BiteSquad delivery captains are trained to approach your boat carefully in safe, no-wake zones. We follow safety protocols to ensure smooth and secure hand-offs on the water.

Taxes are calculated based on your location and shown at checkout. Tips are not included by default but can be added during checkout in the app. 100% of tips go directly to your delivery captain.

Minimum order amounts may vary depending on the vendor and your location. If your cart doesn’t meet the minimum, you’ll be notified before checkout.

Most vendors include basic items like napkins and utensils. If you’d like extras like cups, ice, or cooler packs, please mention it in the notes section when placing your order.

Yes, a free BoatBites account is required to place an order. This allows us to track your order, notify you of updates, and deliver directly to your boat’s location.

You can adjust your GPS pin manually in the app. For best results, include any helpful details (such as boat name, color, or nearby landmarks) in your order notes so your delivery captain can find you quickly.