frequently asked questions
Lost? Confused? It happens. But don’t worry! This list answers some of our most frequently asked questions. If your answer isn’t here, then you can always get in touch with us!
Curious about BoatBites? We’re a friendly service bringing delicious food from local restaurants, food trucks, and liquor stores directly to boaters in the area. Yes, you heard right – we even deliver by drone whenever possible! Ordering is a breeze – just hop online or give us a call at (727) 500-1096, and we’ll swiftly deliver your scrumptious meal to your boat.
Here’s the scoop on how to get your favorite eats delivered. Head over to our website or app and browse through the menus of participating restaurants, food trucks, and liquor stores. Pick the items you’re craving and place your order. Alternatively, you can ring us up, and our amiable staff will be delighted to assist you. We’ll need your boat name, location, and contact details, and in return, we’ll confirm your order, provide you with an estimated delivery time, and a special PIN to ensure the correct delivery. Once confirmed, our skilled boat drivers will swiftly deliver your order to your boat.
Yes, there is! You can download our app from the Apple or Google Play stores, where it will be available soon. You can also visit our website and scan the QR code to download the app directly to your device. Our app will allow you to order and track your food with ease and convenience.
Our service fees vary depending on a number of factors, including the location of the delivery, the membership level of the customer, the demand at the time of delivery, and various other reasons. For example, deliveries to more remote locations will typically have higher fees than deliveries to more central locations. Similarly, customers with a higher membership level will typically receive lower fees than customers with a lower membership level.
We’re at your service from 6 am to 7 pm, seven days a week, covering a range from Tarpon Springs to St. Pete Beach. If you’re unsure whether we deliver to your location, no worries – just give us a call, and we’ll do our best to accommodate you. And exciting news – starting January 2024, we’ll be available all across Florida, and by summer 2024, we’ll expand our reach across the entire nation!
Yes, we’re here to quench your thirst! If you’re over 21 with a valid ID, we’ll gladly deliver alcohol to you. Just remember to select the alcohol option on the app when placing your order.
To get alcohol delivered, make sure you’re at least 21 and have a valid ID. Simply choose the alcohol option on the app while selecting your items, and we’ll verify your age and ID during delivery. You may choose from selections of beer, wine, liquor, and cocktails. Supplies may vary.
Made a mistake or need to modify your order? No worries, you can add to your order up to 45 minutes before the scheduled delivery time. Just give us a call, and we’ll sort it out for you. Please note, any changes or cancellations after 45 minutes of ordering incur a $25 cancellation fee.
We’re dedicated to providing you with top-notch service and quality. But if you encounter any issues, contact us right away, and we’ll swiftly resolve them. You can call us or shoot an email to TellMeMore@BoatBites.club. We genuinely appreciate your valuable feedback and suggestions.
Rain or shine, we’ve got you covered – just not in lightning! In case of severe weather conditions that may pose risks to our boat drivers, First Mates, or customers, we might suspend service temporarily or delay some deliveries. We’ll keep you informed about any changes.
Curious about your order’s whereabouts? You can easily track it on our website or app. Keep an eye on your boat driver’s status and location. If you prefer a personal touch, give us a call at (727) 500-1096, and we’ll happily provide updates.
Need to reach your boat driver or First Mate? You can easily contact them through the app or by calling or texting the phone number we provide when confirming your order. Please use this number only for urgent matters related to your delivery.
Paying for your food is a breeze! Our checkout page easily lets you choose a payment method to complete your order. Be mindful — we currently only accept payments through credit/debit cards, and you MUST pay prior to your order delivery.
Who doesn’t love a good deal? We’re happy to offer various discounts and promotions throughout the year. Stay updated by checking our website, app, or social media for the latest deals and coupons.
Hosting a party or gathering on the water? We’ve got you covered! Place a bulk order online or give us a call, and we’ll deliver the scrumptiousness to your desired location. Just remember, we’ll need at least 24 hours’ notice for bulk orders.
At BoatBites, we love to reward our amazing customers! Our loyalty program earns you points for every dollar you spend. You can redeem these points for free food or discounts. Join our loyalty program on our website or app and start earning those delicious rewards today.
Spread the love for BoatBites and earn rewards together! Our referral program lets you invite friends and family using your unique code. When they place their first order, both of you receive a $10 credit – it’s a win-win!
Want to share the joy of BoatBites with your loved ones? Our gift cards make the perfect gift! Purchase one online or give us a call at (727) 500-1096 to choose the amount and delivery method. We’ll send the gift card via email, text, or mail.
Your feedback matters to us! We genuinely appreciate your thoughts and suggestions. Feel free to provide them through our online survey, email (TellMeMore@BoatBites.club), phone call at (727) 500-1096, or leaving a review on our website or social media.
If something isn’t up to your expectations, we’re here to make it right. Please report any problems or complaints via email (TellMeMore@BoatBites.club), phone call at (727) 500-1096, or by filling out our online form.
We’re sorry to see you go, but if you really need to go, you can unsubscribe from our emails or texts at any time by clicking on the unsubscribe link at the bottom of our messages. You can also contact us at TellMeMore@BoatBites.club and request to be removed from our mailing list.